Last updated: 4 October 2026 · kaylas.cloud is the personal website of Kaylas Swami, Navi Mumbai, Maharashtra, India
Customer-experience and service-operations leader with 16+ years across banking/NBFC, FMCG and cybersecurity, based in Navi Mumbai, Maharashtra, India. I use this site to share what works when applying AI to customer service — articles, a CX Lab, an AI Twin you can question, and free courses.
Home — my story, CV, articles, tools and the AI Twin. Everything is free to read; signing up for email notes is optional.
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